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Chapter 1. General Provisions

1. Fundamental Principles: Employees must perform their duties with a strong sense of mission and responsibility, upholding honesty and trust while pursuing the following goals.
  1) Customer Satisfaction First: Always think and act from the customer's perspective, striving to deliver exceptional products and services.
  2) Enhancing Ethical Awareness: We strive to maintain a higher level of ethical awareness by thoroughly understanding and adhering to the contents of this Code of Ethics.
  3) Employee Satisfaction: Respect the dignity and value of each employee and create a positive work environment through fair HR practices, equal opportunities, objective evaluations, and appropriate compensation systems.
  4) Social Responsibility: Fulfill corporate social responsibilities by adhering to laws and establishing fair financial order, contributing to national economic and social development.
  5) Maximizing Shareholder Value: Enhance corporate value through rational investments and sound management, providing shareholders with stable, long-term profits.
2. Scope and Interpretation: This Code of Ethics applies consistently and fairly to all employees of TruWin Co., Ltd. and should align with its fundamental principles.

Chapter 2. Obligations to Customers

1. Respect for Customers: Employees must strive to achieve customer satisfaction by delivering superior products and services that earn customer trust and providing accurate information about products and services while refraining from exaggerated marketing or advertising.
2. Customer Protection: Employees must safeguard customer interests, safety, and personal information, avoiding any unfair acts, and complying with all consumer protection laws and regulations.

Chapter 3. Employee Obligations

1. Work Focus: Employees must not engage in unauthorized personal activities during work hours that are unrelated to their professional responsibilities.
2. Work-Life Balance and Modest Lifestyle: Employees should enhance their quality of life through wholesome leisure activities after work and maintain a modest lifestyle.
3. Prohibition of Improper Instructions: Employees must not give improper instructions to subordinates or follow improper instructions from superiors.
4. Reporting Violations and Reporter Protection: Employees must promptly report any known or suspected violations of regulations or the Code of Ethics to supervisors or relevant departments. The company must protect the confidentiality of reporters and ensure they face no disadvantages.
5. Protection of Internal Information and Prohibition of Insider Trading: Internal information about the company or customers obtained during work must not be shared or disclosed, except through lawful procedures, and may only be used in relation to the job. Additionally, the use of internal information about the company or customers for trading specific securities or other insider trading activities is prohibited. Employees must not leak or allow third parties to use such information for economic gain.
6. Prohibition of Conflicts of Interest: Except as permitted by law, employees must not engage in activities, business transactions, or external activities where their interests conflict with those of the company or customers, and must not hold other positions without company approval.
7. External Activities: Employees must not publish, lecture, or express opinions through external media regarding work or company-related matters without prior company approval.
8. Restrictions on Political Activities and Donations: Employees must not engage in political activities such as supporting specific political parties or candidates using their position or work authority. All donations, contributions, and expenditures made in the company's name, including political and social contribution donations, must receive company approval.
9. Restrictions on Gifts and Benefits: Employees must not request or accept gifts related to their work, regardless of value.
10. Expense Management: Expenses must be used solely for business purposes and within reasonable limits. Any misappropriation is strictly prohibited.
11. Personal Financial Transactions: Employees must not engage in personal financial transactions with customers or participate in gambling activities involving the exchange of money or valuables. Excessive guarantees or borrowing activities require prior approval from the company.
12. Mutual Respect: Employees must respect each other's individuality, maintain professional courtesy, embrace diversity, and refrain from discriminatory practices.
13. Transparency in Transactions: All purchases of goods and services required by the company must be determined based on criteria such as quality, usability, price, and contribution to the company. Decisions on purchases must be grounded in an objective evaluation of the supplier's reliability and integrity, as well as a thorough consideration of the value of the supplied items in both the short and long term and their intended purpose.
14. Prohibition of Sexual Harassment: Employees must not use their position or work-related authority to subject other employees to sexual language or behavior, or to condition employment on such actions. Any conduct that causes sexual humiliation or creates a hostile work environment is strictly prohibited.
15. Fair Competition: Employees must not engage in unfair trade practices or cause affiliate companies to participate in such practices.
16. Mutual Cooperation Among Members: Employees must collaborate sincerely with departments and colleagues when necessary to promote the common interests of the group.

Chapter 4. Corporate Obligations to Employees

1. Respect for Individual Creativity: The company must strive to create a work environment and organizational culture where employees' creativity is respected, and their abilities are fully utilized to achieve maximum performance.
2. Protection of Employee Information: The company must thoroughly manage all employee information, including personnel data, to ensure confidentiality and security.
3. Prohibition of Discrimination and Merit-Based Rewards: The company must recognize the diversity of its employees and avoid discriminatory treatment based on race, nationality, religion, origin, region, academic background, kinship, gender, or disability. Employees must be fairly evaluated and appropriately rewarded based on their demonstrated performance and abilities in the workplace.
4. Provision of Education and Training Opportunities: The company must make efforts to provide fair and appropriate opportunities for training and education to enhance employees’ professionalism and job capabilities.

Chapter 5. Social Responsibilities

1. Exemplary Corporate Activities: The company and its employees must engage in lawful and ethical business practices, serving as a model for other companies. They must also contribute to national development through responsible tax compliance.
2. Role as a Member of Society: The company and its employees must prioritize public interests over mere profit-seeking, acting with consideration for the greater good and providing beneficial and economical services to society and its members.
3. Obligations as a Member of Society: The company and its employees must actively participate in various cultural, social, and environmental conservation activities, fulfilling their responsibilities as members of society.

Chapter 6. Obligations to Company and Shareholders

1. Preservation of Company Assets: All company assets, including its name, must be used exclusively for company purposes. Personal use is strictly prohibited unless approved by the company. Ownership of all property and information acquired during employment remains with the company, regardless of whether the employee is still employed or has left the company.
2. Record Keeping and Management: Employees must accurately prepare and maintain all company records, materials, and information.
3. Provision of Reliable Information: The company must actively provide shareholders with trustworthy and useful information about its current status and future prospects.
4. Protection of Shareholder Interests: The company must diligently protect shareholder interests by achieving profits through reasonable investments. Speculative business expansions or short-term price-driven actions must be avoided to ensure the stability of shareholder benefits.